How to Fix Your Nest Thermostat When it Won’t Respond

If you purchased the Nest Thermostat you have probably heard about the recent problems and may be living in fear of being left without heat in the dead of winter. 

We are here to calm your fears! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For more detailed information, please visit Nest Support page. For a more basic summary, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to resolve the glitch and get it up and going again. 

Symptoms of this problem include the following: 

  • The thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat tells you the battery is low and it needs to turn off 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.) 

After roughly 10 minutes of charging, unhook the Nest Thermostat from the USB cable. If the component has turned on while charging, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After another 60 minutes of charging, unplug the Nest Thermostat and reattach it to its base. 

You should be be ready to go at this point, but  if you’re done with Nest and want to switch your thermostat, you can read our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Stevenson Service Experts installed your Nest Thermostat, please feel free to call us at 614-334-3192 or schedule an appointment online. 

And if encounter another error, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Stevenson Service Experts as one of Columbus‘s premier furnace experts to fix your hvac.  

Additionally, do not let this issue panic you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is honestly saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make. 

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